STORDIS and Edgecore Sign Support Service Agreement on Enterprise SONiC Distribution By Edgecore

Stuttgart, Germany – February 13th, 2023  – STORDIS – The Open Networking Expert – is pleased to announce that they have signed a Support Service Agreement with Edgecore on Enterprise SONiC Distribution By Edgecore.

Enterprise SONiC Distribution by Edgecore is a hardened, open distribution of SONiC which runs on Edgecore Open Networking switches. The SONiC Community is led by Microsoſt and many key players, including Edgecore, to deliver a robust and proven software infrastructure to enable customers to build highly portable, scalable data center networks.

At STORDIS, we have extensive knowledge and experience with delivering Enterprise SONiC solutions. Our team is well versed in SONiC and can provide expert advice and guidance when it comes to the deployment and management of SONiC-based networks. Our support engineers offer the following services:

• Level 1 – Basic help desk resolution and service desk delivery

Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

• Level 2 – In-depth SONiC technical support

Experienced and knowledgeable engineers assess issues and provide solutions.

• Level 3 – Expert product and services support

For those really serious technical issues that cannot be resolved via Level 1 & 2 support, our STORDIS engineers have access to the most highly skilled product specialists – these may include the creators, chief architects or engineers that created the product – to duplicate problems, define root causes and issue fixes.