Reasons for Using Service Level Agreements
Stay prepared for any issues that can cause expensive downtimes – with next business day hardware advanced exchange, remote support or even next business day on-site support, you can rely on getting the issues resolved quickly.
Reduce Risk of Hardware Failure
Reduce the risk of hardware failure causing long downtimes, by receiving a replacement for your faulty hardware on the next business day. Vastly reduces downtimes, especially when compared to the default “Return-to-Factory” procedure that is included in the standard warranty.
Improve Network Availability
Our qualified technicians will support you in keeping the network availability high
STORDIS offers three types of Service Level Agreement as an extension to the manufacturers’ standard or STORDIS’ extended hardware warranty. All customers are supported by highly qualified specialists from STORDIS or experienced and trained support partners. These SLAs are available for Open Networking Bare Metal Switches.
|Support Management Platform|
|Hardware Advanced Exchange|
Same business day shipment
|Hotline and Remote Support|
Next business day
|Support Service Availability**||8×5||8×5||24×7|
** German/UK local time (except bank holidays and company shutdowns)
*** With Open2Support Premium Plus extension only