One of the main questions that comes up, when we talk to people that have had no contact with the Open Networking concept before, is the question of support: Who will take care of the hardware and software support? They think there is only limited advanced commercial support available for Open Networking Bare Metal Switches.
While that of course is not the case, we wanted to address this “fear” personally and decided to take things into our own hands and to add a great additional option for our customers:
With our many years of experience in the Open Networking field, helping customers to deploy and run their Open Networking Environments across the many different industries, we know what customers expect, when they are looking for support.
We used this knowledge as our basis to form a great new offering for the Open Networking Community (and anyone that wants to be part of it):
We now can offer you three types of Service Level Agreement that extend the standard manufacturers’ warranty and will cover all of your needs, in case you run into any issues.
Check these options out and read the information brochure below for more information.
Get in touch with us, to find the best solution for you, to even further reduce downtimes.
Service Level Agreements

Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri) and an advanced exchange service of defective hardware on the next business day. Any required spare parts as well as transportation costs are covered with this Service Level Agreement.


Quick Feature Overview
Feature | Smart | Advanced* | Premium* |
---|---|---|---|
Availability, 8 am–5 pm, 5 business days |
|||
Hotline and Remote Support, 8 am–5 pm, 5 business days |
|||
Hardware Advanced Exchange, Next business day |
|||
On-site Support, Next business day |
*Please request for availability in your region | **German/UK local time
Information Brochure
Want to Learn More About it?
Get in touch with us and we will answer all of your questions.
Contact Us