One of the main questions that comes up, when we talk to people that have had no contact with the Open Networking concept before, is the question of support: Who will take care of the hardware and software support? They think there is only limited advanced commercial support available for Open Networking Bare Metal Switches.

While that of course is not the case, we wanted to address this “fear” pesonally and decided to take things into our own hands and to add a great additional option for our customers:

With our many years of experience in the Open Networking field, helping customers to deploy and run their Open Networking Environments across the many different industries, we know what customers expect, when they are looking for support.
We used this knowledge as our basis to form a great new offering for the Open Networking Community (and anyone that wants to be part of it):

We now can offer you three types of Service Level Agreement that extend the standard manufacturers’ warranty and will cover all of your needs, in case you run into any issues.

Check these options out and read the information brochure below for more information.
Get in touch with us, to find the best solution for you, to even further reduce downtimes.

Service Level Agreements

Availability from 8 am–5 pm**, 5  business days a week (Mon–Fri) and an advanced exchange service of defective hardware on the next business day. Any required spare parts as well as transportation costs are covered with this Service Level Agreement.

Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a replacement part will be shipped out. The replacement part will arrive within the next business day at your location. Any required spare parts, resource and transportation costs are covered within this Service Level Agreement.
Availability from 8 am–5 pm**, 5 business days a week (Mon–Fri). Our specialists will support you with software and hardware problems. If a problem cannot be solved remotely, a technical specialist from STORDIS or one of their Support Partners will be dispatched to resolve the problem on-site on the next business day. Any required spare parts are covered with this Service Level Agreement.

Quick Feature Overview

Feature Smart Advanced* Premium*
Availability,
8 am–5 pm, 5 business days
Hotline and Remote Support,
8 am–5 pm, 5 business days
Hardware Advanced Exchange,
Next business day
On-site Support,
Next business day

*Please request for availability in your region | **German/UK local time

Information Brochure

Check out our information brochure for additional information

Want to Learn More About it?

Get in touch with us and we will answer all of your questions.

Contact Us
0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *